Lumen Health Portal
A calmer way to book, prepare for and follow up on care
Metadata
Client
Lumen Care Clinics
Year
2025
Role
UX design and full-stack development
Key Results
The Brief
A patient portal that simplifies booking, pre-visit forms and follow-up messages for a network of twelve community clinics.
The Challenge
Addressing the core problems and constraints of the project.
Phone-only booking overwhelmed front-desk staff, and patients arrived unprepared because forms were handed out on paper at the clinic.
The Solution
Crafting a
unique approach.
We designed an accessible, mobile-first portal with guided booking, digital intake forms and reminders, integrated with the clinics’ existing scheduling system.
Designing for every patient
Accessibility shaped every decision, from large touch targets and plain language to full keyboard and screen-reader support. We tested with patients aged 18 to 82.
Behind the scenes
A secure integration layer syncs appointments in both directions, so staff keep working in the tools they already know while patients get an instant, accurate view.
- Online booking now accounts for most new appointments.
- Intake forms are completed before arrival in the majority of visits.
- Automated reminders reduced no-shows across all twelve clinics.
Next Project
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